Q&A – Mental Health on the Streets

A major contributor to stigma in our communities comes from simple misunderstandings of the facts regarding addictions and mental health. Knowing what to do and how to handle difficult situations can greatly improve the wellbeing and safety in our neighbourhoods. In...

Q&A – There is Always More to the Story

“Don’t we all prepare a mask for whom we prepare to meet?” All too often we only get to see our clients on a very surface level and only as much as they are prepared to allow us to see. It takes a connection, a level of safety and a great deal of...

Q&A – The Challenges of Isolation

The more complex the needs of the client, the more isolating it can be for them. In a significant way, it is our job to not only provide services to help meet those needs, but also to connect in a way that breaks through that isolation. Even if it is only in small...

Q&A – Experience for Clients

We want to provide a safe space for our clients, not just a mattress to sleep on. We want to provide a community gathering where people can talk and eat and share and relate to one another, not just a plate of food. We want to provide a care experience that allows...

Q&A – Assessment Without Judgement

Assessment is an integral part of the care process. It is important, however, to acknowledge our biases and judgments when making those assessments to ensure we are providing compassionate and effective care. In this video Kim Dolan explains a bit about her approach...

Q&A – The Art and Science of MI

Motivational Interviewing is an approach to promoting strengths-based change that combines the art of impactful and compassionate care with the science of effective techniques to enact change. This video featuring Donna Rogers gives a brief overview of the theory...